Customer Service Excellence
We have just had our full 3 year reassessment for Customer Service Excellence and are delighted to confirm that we have not only maintained the standard for another 12 months but have achieved Compliance Plus in 3 criteria. This means that we were able to demonstrate that we had gone above and beyond what would normally be expected and showed innovation practice in 3 areas.
- Delivering an outstanding product with the installation of a bio-mass boiler at Ingestre Hall.
- Going above and beyond to support opportunities in the local community.
- Meeting of additional requirements at the Oxford Road assisted living development.
Customer Service Excellence is a great self-assessment tool to measure how customer focussed we actually are. Again we were very surprised when we started evidencing how many improvements we have made since the assessors last visit in February 2017, to ensure our customers receive a continual excellent service from us.
Quote from Assessor:
"Throughout the assessment it was evident that staff and customers work together to ensure the service is what is promised and that quality and timeliness are achieved through a personal and professional approach by staff. High Standards remain a priority for UDBS where delivery is paramount. Past assessments have proved their commitment to delivering a quality service has again been proven on this 3 year assessment.”