UDBS Retain Customer Service Excellence

Following our recent surveillance visit, we are delighted to confirm that we have not only retained the Customer Service Excellence standard for another 12 months but achieved Compliance Plus in criterion 2: Culture of Organisation. This means the assessor feels that we have gone above and beyond what would normally be expected and showed innovative practice for the range of activities that customers and staff were involved in during National Customer Service week.

Customer Service Excellence is a great self-assessment tool to measure how customer focussed we actually are.  We were surprised when we started evidencing what had changed since the assessor’s last visit in January 2018, how many improvements we had made to ensure our customers receive an excellent customer service from us.

Quote from Assessor:

"It was very clear from the opening meeting today, that Urban Design and Building Services continue to seek out improvements and developments to enhance the already quality customer journey.

This was confirmed by all those who attended the various sessions arranged particularly the customer evidence.

Staff and Partners gave some recent clear examples of the importance of providing a quality service to customers through working together, communicating and engaging, ensuring a professional service is given to all their customers.

A key element of the assessment today was the determination of staff and partners to work together in providing a quality service to all customers."

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